Kye Teahouse would love for you to be happy with your purchase. We believe that our customer's satisfaction is a top prioritea! If you are not completely satisfied with your order, please return it within 60 days for an exchange or refund (shipping and handling charges are non-refundable).

If your order arrives and the items are incorrect or arrive damaged, please email 

The following policies apply to all returns and exchanges:

  • Returns that are determined the error of Kye Teahouse (because they are incorrect or the items arrive damaged), can be sent back to Kye Teahouse using our convenient pre-paid USPS shipping label. To request a shipping label, please email

  • Returned items must include the packing slip and a reason for the return in order to be processed.

  • Refunds will be returned via money order unless otherwise specified and can take up to 10 business days.

  • Be sure to return the items in their original packing materials, if possible, and ensure the items are protected before they are shipped back.

General Disclaimer

If you have a specific medical condition or are taking medications please consult your doctor before consuming herbal tea or any other supplement. Our teas are not recommended to women who are pregnant or breastfeeding.